Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We only accept returns if the product has a quality issue. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Please do not open the packaging if the return is not due to a product quality issue. Adult products are subject to strict regulations; returns will not be accepted once the packaging is opened.

To start a return, you can contact us at wenq80023@gmail.com. We will send you the return address via email.

Note: Return shipping costs are the responsibility of the customer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There are no return processing fees for returned products.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at wenq80023@gmail.com.